FAQ'S
AD SPORTS CARDS ETC.

Is Your Site Secure?

• Yes, our Checkout Section (where we collect your credit card information) has a secure connection to the Internet. All information you send us on this page is fully Encrypted using SSL (Secure Sockets Layer)Technology. This is how we keep your personal information safe and confidential as it travels from your computer to our servers. SSL is an encryption technology that scrambles/encodes a message so that only the recipient can unscramble the data.

How Can I Be Sure You Have A Secure Site?

• As you explore the web with a browser (such as Netscape Navigator or Internet Explorer), you will usually see either a padlock, or a gold key, depending on which browser you are using. The symbol can usually be found at either the top of your screen, the lower left corner, or right hand corner. If you see a padlock, the image will be either locked or unlocked. If the padlock is locked, your link IS secure and the information you are sending is safe. If padlock is unlocked, your link is NOT secure and the information you send is unprotected. If you see a key, it will appear to be either broken (with little lines through it), or whole. A whole key means your link IS secure. A broken key means that your link is NOT secure and the information you send is unprotected.
• As you browse our site's product and information pages, you will usually see the unlocked padlock, or the broken key. However, when you click on our "Proceed to Checkout" (where we collect your credit card information) you will see the locked padlock, or the whole key. You are now on a secure page and all information sent from this page is fully encrypted using the SSL technology.

What Is Your Return Policy?

• All sales are final, due to the type of sports collectibles sold. However, if merchandise is defective, or damaged in shipping, we will issue a full refund.

Why is UPS Your Primary Shipper and not the USPS?

• UPS is our primary shipper because the majority of our products are heavy and we have found UPS to have the best rates. They also offer tracking which is not available through USPS. If a package should get lost UPS is very responsive and solves the problem quickly. For single cards and light weight items we do use USPS.

What Type of Payments Do You Accept?

• We accept Credit Cards, Money Orders and Personal Checks -- Online orders & phone orders.
• CREDIT CARD PAYMENTS -- is the simplest method to use. You place your order on our secure billing info page and submit your order for immediate processing. Once we verify your credit information your merchandise will be shipped, usually within 24 hours. We accept Visa, Mastercard and American Express Credit Cards issued by a UNITED STATES FINANCIAL INSTITUTIONS ONLY. You may also call in your credit card order if this is more convenient for you.
• MONEY ORDERS & PERSONAL CHECKS -- With this option you would have to phone in your order. We would then pull the merchandise from inventory and hold it for 7 days.  If payment is not received within the 7 days, merchandise is returned to inventory and order is canceled. A Money Order is the better way to go if you are in a hurry for your merchandise.  When paying with a personal check merchandise is not shipped until the check clears the bank. (Clearing the bank can take anywhere from 3 to 7 days)

How Quickly Do Your Ship An Order?

• Paying by Credit Card Orders received Sunday through up to Friday at 12 noon Pacific Time  (3pm Eastern Time) are usually shipped within 24 hours. Orders placed after the 3 pm ET (12 noon PT) on Friday and Saturday / Sunday, are shipped the following Monday. We ship most on-line orders via UPS insured unless otherwise noted in the product description.
• Paying by Money Order - Most item(s) will be shipped the day after the money order is received, Sunday through Friday at 12 noon Pacific Time   (3pm Eastern). If Money order is received after the Friday deadline and on Saturday, item(s) will be shipped on Monday. Depending on the type of products purchased, we will ship by either UPS Insured or United States Post Office Insured. Note: UPS does not pick-up, or deliver, Saturday or Sunday.
• Paying by Check - Purchases will be shipped after your check clears the bank (anywhere from 3 to 7 days). For more information about shipping options etc., check out our "Shipping Info" Page(link at top/bottom of page).

How Do I Know When I will Receive My Order?

• On all orders placed,  we will send you an email when we ship your merchandise. If we are shipping UPS, we will provide the tracking number along with the UPS link. If we are shipping US Postal Service and have opted to include postal tracking on the package, we will include the tracking number in the email. In all these emails we will also include the date you should receive your order. 

Do you charge Sales Tax?

• Orders placed by California residents are charged 8.25% Sales Tax on merchandise ordered..

Do You Accept International Orders?

• NO, sorry. We are not set-up to process or ship International Orders.

Do You Have a Catalog You Can Send Me?

• We do not have a catalog. With new products arriving weekly, a catalog quickly becomes out of date. Our site is basically our catalog. However, there are too many types of products, especially in the areas of supplies, photos, card singles and other collectibles for us to list them all. So...if you are looking for a particular sports item that is not listed on our site, email us. We will be happy to check through our inventory.

What If I Don't See An Item Listed?

• Same as above. Email, or phone, us with your request.

Do You Buy Cards? Do You Trade Cards?

• Sorry, we do not buy or trade cards.

Can You Tell Me the Value of My Cards?

• We are not a price guide for baseball cards or sports cards. We suggest you search under "price guides" for sites that provide card value information, or purchase a Price Guide from your local card shop or book store.

More Information You May Find Helpful

• The Ins and Outs of Collecting Sports Cards

• All About Sports Cards: Definitions of Terminology

• Customer Comments

• About Us